Dynamic video-based conflict de-escalation and decision-making scenario training

Our video based dynamic conflict de-escalation scenario training, will take you and your staff through dynamic and realistic conflict de-escalation scenarios which will build your teams confidence on how to respond to both volatile and highly charged scenarios.

How will the conflict de-escalation training help you?

  • Fine tune your critical thinking and decision-making skills, so that you know what to say and when to say it
  • Teach you how to effectively address and de-escalate conflict, using de-escalation strategies that will resolve conflict 
  • You’ll learn how to practice active listening so that you can de-escalate conflict with empathy and resolve the conflict sooner

Who is this training for?

The video-based scenario training is suitable for all persons who work or volunteer in highly charged situations or in an area where they may need to address and respond to conflict. Some of our clients  come from these areas: 
  • Contract security 
  • Human Resources 
  • Nonprofits 
  • Healthcare 
  • Education 
  • Churches 

How does the scenario training work? 

We bring our MILO simulator to you. In just 45 minutes, we are set up and ready to go! We have over 100 video-based conflict de-escalation scenarios that will test your teams critical thinking, conflict de-escalation and active listening skills. At the end of each scenario, a constructive debrief occurs where the instructor talks with the student about the scenario. Providing feedback and guidance on what worked well and any areas of improvement. 

You can select either a full day or half day training. 
  • Half a day 4 hours 
  • Full day 6 hours 

How does the judgement training work?

We bring our MILO classic 180-degree simulator to your organization. In 45 minutes, we are set up and ready to go! Taking your teams through dynamic laser firearms video-based scenarios. At the end of each scenario, a constructive debrief occurs where the instructor talks with the student about the scenario. Providing feedback and guidance on what worked well and any areas of improvement. 
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You can select either a full day or half day training. 
  • Half-Day 4 hours 
  • Full-Day 6 hours

    How Can We Serve You? 

Hear what students have to say...
How much does the training cost?
Half day is $1,500 
​Full day is $2,500
Do you receive a certification on attendance?
Yes each person who goes through the training is given a signed certificate of completion.
How many people can go through the training?
We recommend that no more than 15 at one time, but we understand that you may want to bring more. This is ok but scenario time becomes more limited and can change the experience foe the students.  You can always ask us for multi session discount prices.
How many scenarios will each person get?
We aim to give each person at least two dynamic video-based scenarios.
Do you travel out of state?
Yes we do, travel and training costs may vary depending on your location.
Can I attend the training on my own?
​Yes periodically we get invited to different locations, check our website for our events pages if you would like to attend a session on your own.
How many different scenarios do you have?
​We have over 100 unique scenarios that cater for pretty much every eventuality.
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